Major Responsibilities:

• Handling and replying to customer inquiries through email, phone, and a-live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer’s needs/feedback.
• Preparing and generating reports/relating customer queries.
• Researching into customers’ queries/concerns into the systems.
• And all other tasks/responsibilities assigned by the Supervisor/Head of the Department.

Qualifications/Knowledge and Skills set:

• Candidate must possess at least Bachelor’s/ Degree, in any field.
• Preferably 1-4 yrs. Experienced Employees specializing in Customer Service or equivalent.
• Academic qualifications of at least Tertiary level with Bachelor’s Degree.
• Work experience of at least 2 years in customer service including online support for customers via live chat will be strongly considered.
• Excellent communication in other Asian languages and European languages is an advantage.
• Must be knowledgeable in the use of electronic mail (email), live chat, and other online communication tools.
• Highly organized, self-motivated, and able to work independently or with a team.
• Proficient in Microsoft Word, Excel, PowerPoint, and all other programming used for presentation and marketing.
• Willing to work full time onsite in Poipet, Cambodia