Major Responsibilities:

• Relationship owner between the brand and payments partners.
• Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience.
• Identity and facilitate new payment products onto the platform through the contracting, integrations, testing and deployment cycle.
• Ensure that payments are timeously made.
• Monitor all financial transactions, including deposits and withdrawals.
• Assist in resolution of all escalated queries regarding deposits / withdrawals.
• Assist Customer Support Team or Accounts Team or B2C Team queries related to payments.
• Daily reconciliation process across multiple inbound and outbound vendors

Qualifications/Knowledge and Skills set:

• A passion for all things FinTech.
• Knowledge of (Indonesia/Thailand/Vietnam) mobile payment space.
• A positive and enthusiastic attitude.
• Grade 12 / Matric or higher (Essential).
• 1 - 2 years experience in payments.
• Computer literate (Microsoft proficient).
• Ability to multitask and prioritize.
• Discipline to work as part of a team, with tight deadlines, in a high-pressure environment.
• A knowledge of AML practices.
• Experience in developing reporting, procedures and processes.
• Willing to learn from and be involved with the teams around you.
• Ability to work independently and take initiative.
• Excellent communications and interpersonal skills.
• Excellent spoken and written English.